Order and delivery terms
J.K. Primeco Oy, business ID number FI09523377, address Rahtikatu 10, 80100 Joensuu, Finland sells products to retailers and other business customers. This online store is aimed at retailers and other business customers.
DELIVERY TERMS:
Finland:
Delivery terms: The minimum order amount for the first order is 300€ (VAT 0%). In the future, orders over 250€ (VAT 0%) will be delivered without shipping costs, and orders under 250€ (VAT 0%) will have shipping costs of 25€ (VAT 0%).
Delivery terms northern Finland (north of Rovaniemi): The minimum order amount for the first order is 300€ (VAT 0%). Orders over 400€ (VAT 0%) are delivered without shipping costs. For orders under 400 euros (VAT 0%), shipping costs 0-30 kg 35€ (VAT 0%) and 30-50 kg 40€ (VAT 0%). Larger shipments on a case-by-case basis.
Kaukokiito is our transportation company, which delivers orders on weekdays between 8 a.m. and 4 p.m. to the specified delivery address. If you are unable to receive the shipment at that time or if you have exceptional opening hours for the delivery of the shipment, please let us know in advance. We will charge later for any unnecessary delivery attempts. Any additional requests for transportation are paid services and their price is determined by the service. Additional costs are also determined by the place of delivery, for example, shopping center delivery 14,32€ (VAT 0%).
For new customers, orders are delivered against advance payment. We will send the proforma invoice by e-mail when the products you ordered have been collected from the warehouse. The order is delivered against the bank´s receipt or once the payment is visible in our accounts as receivable. We also have the possibility to send e-invoices.
EU countries
Delivery terms to Sweden and Estonia: Orders over 1 000€ (VAT 0%) are delivered without shipping costs, and for orders under 1 000€ (VAT 0%) the shipping costs are always at least 120€ (VAT 0%). The final shipping cost will be determined by the size of the order. Our transportation company is Kuehne+Nagel.
Delivery terms to other EU countries: Delivery is country-specific, so please contact our customer service to confirm before placing the order.
Payment terms:
The minimum order amount for an order is 500€ (VAT 0%). We deliver orders against advance payment. When the quantities of the products in the order have been confirmed and packed, we will send the proforma invoice by e-mail. When the payment is visible on our account, we deliver the shipment to the delivery address specified in the order.
ORDER TERMS:
When ordering products from the online store, you are required to have read and agreed to our current order and delivery terms. After placing the order, you will receive an order confirmation in your e-mail, confirming that your order has been successfully processed. Please make sure that the email address you entered is correct.
The delivery will include a packing list. The recipient must check without delay that the order received matches to the packing list and is undamaged. If there are any errors in the shipment or the product, please contact our customer service immediately, no later than seven days after receiving the delivery. Products ordered from the B2B online store do not have a general right of exchange or return, but there may be exceptions in some individual cases.
The prices in the online store are tax-free (VAT 0%). For possible larger one-time orders, it would be good to contact us in advance. This way, we can ensure the availability of the products and consider the price if the one-time order amount is several hundreds or thousands of packages, depending on the product.
The payment term is 14 days, interest on late payment is 8%.
Delivery is within 1-5 business days. Please note that during exceptional circumstances, such as strikes or during the peak seasons, there may be possible delays in delivery.
These delivery terms are valid from April 15, 2024. We reserve the right to change the delivery terms unilaterally from time to time, so please familiarize yourself with the delivery terms in advance each time you order products from our online store.
Our customer service contact information:
J.K. Primeco Oy
Puh. +358400158400 (ma-pe klo 08.00-16.00)
jkprimeco@jkprimeco.fi